Shipping & return policies

Shipping

We use Australia Post to deliver wine within Australia. We will despatch your wine within 2 working days of receiving your order. If we cannot despatch your wine within this timeframe we will contact you to:

  • advise when we will ship your wine,
  • to make arrangements to ship an alternative wine; or
  • to refund your money

Australia Post does not deliver to some rural street addresses, for example 919 Wines does not have Australia Post street delivery.

Please ensure your shipping address is serviced by Australia Post. If you cannot receive Australia post deliveries, please advise us of your courier when you order our wine so we can make alternative arrangements.

If you have additional instructions, for example restricted receival hours or “If no-one home…” instructions, please advise us when you place your order. 

When we have despatched your wine we will advise you of your consignment number so you can track the progress of your order online.

Thank you for your order, and enjoy your wine!

 

Returns and refunds

Should you receive a product that appears to have been damaged in transit you can:

Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then either:

  • provide you with replacement product if available; 
  • provide you with an alternate product of your choice from our range to the total value of the damaged product; or 
  • provide you with a full refund.

If you have already accepted delivery and then notice the product has been damaged during transit, we will either: 

  • provide you with replacement product if available; 
  • provide you with an alternate product of your choice from our range to the total value of the damaged product; or 
  • provide you with a refund to the value of the damaged product.

Should you receive a product that is different to the one you ordered, we will either: 

  • pay for the return of the product and provide you with the correct product if available; 
  • refund the difference in value if the received product is of lower value than the ordered product; or 
  • pay for the return of the product and provide you with a full refund.

Should you receive product that is faulty we will either: 

  • pay for the return of the faulty product and provide you with replacement product if available; 
  • pay for the return of the faulty product and provide you with alternate product of your choice from our range to the total value of the faulty product; or 
  • pay for the return of the faulty product and provide you with a full refund.